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07 / VALUE CHAIN · Warranty and aftermarket

Follow the full warranty period. Learn before the next project.

Keep the connections between home, agreement, case, supplier and remediation.

THE WORKFLOW IN DETAIL

What the work should produce.

Case evidence and lessons for the next project
01

Evidence

Enquiries, home and delivery history, deadlines, contracts, inspections, actions and costs.

02

Work that can be automated

Register and sort cases, collect missing evidence and coordinate deadlines and tasks. Link supplier follow-up and cost to each case, and bring patterns into the next development.

03

Decision and ownership

Specialists review cause, responsibility and actions. Critical or disputed issues, rejections and settlements go to the authorised owner.

04

Economic objective

Track cost per case, response time, remediation time and reopened issues. Put documented experience to work in new developments.

SEE THE BRAIN AT WORK

One project.
See the brain at work.

Follow seven moments in one example development. See the evidence, work Manta prepares and the deliverable that carries forward.

Project A120 homes in the project conceptILLUSTRATIVE PROJECT · NO LIVE DATA
WHAT HAPPENS

Several cases concern the same window detail.

Warranty period · across homes
THE EVIDENCEPROJECT A
Cases and inspectionsExample
Home and delivery historyExample
Supplier and previous actionsExample
Manta connects data to actionSources enter Manta. Evidence is assembled, work is prepared and a concrete deliverable follows. Motion represents the three example steps.Manta
WORK MANTA PREPARES
  1. Group cases sharing a product and symptom
  2. Prepare evidence and follow-up for specialist review
  3. Suggest better checks for the next project

Deliverable prepared in the example.

Newbuilds.comPROJECT A / EXAMPLE

SPECIALIST REVIEW REQUIRED

Case overview and improvement proposal

Pattern
Several recorded cases share a symptom
Next action
Ask a specialist to investigate cause and responsibility
Next development
Propose a check for the same window detail
Open sources and change log +

Fictional documents in an illustrative development. Timestamps show the sequence in the example.

  1. Cases and inspectionsLinked to project A · source 1
  2. Home and delivery historyLinked to project A · source 2
  3. Supplier and previous actionsLinked to project A · source 3

09:16 The document is updated and assigned to its owner. The decision awaits review.

DECISION AND OWNERSHIP

Specialists assess cause, responsibility and remediation. Rejections, settlements and changed specifications go to the right owner.

Demonstration. No bid, publication or external action is executed.
WHY IT MATTERS

Track cost per case and use evidenced experience to prevent repeated errors.

WHAT CARRIES FORWARD

Approved lessons feed back into specifications, supplier choices and estimates for the next development.

The example shows a possible workflow. Tasks, access and rules are configured and tested for the engagement. Project stages assume the necessary decisions along the way.

FORWARD IN THE VALUE CHAIN

Approved lessons feed back into specifications, supplier choices and estimates for the next development.

12YOUR PORTFOLIO

Which work do you
want to move forward?

Bring a land review, sales challenge or cost workflow. We review what Manta can prepare, execute and follow up in your setup.

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